We offer Free Shipping for all our customers in the North America except Hawaii on our FoodSealer Vacuum Bags and Rolls. For all other countries customers, Please feel free to contact us if you have any questions about shipping charge outside of North America.

We ship all over the world. All order will ship Expedite with Tracking Number in the North America and shipping time approximately 1 to 3 weeks. For all other countries, all order will ship by Air Service or by Boat Service, shipping time approximately 4 to 10 days by air and 6 to 8 weeks by boat.

Our goal is to ensure that you are completely satisfied with your purchase. All our packages will ship with insurance. We ask you to examine the package when you receive the package from the courier to ensure everything is in good condition before you sign off the package. If package was damaged from shipping, please make the claim right away with the courier at the time of delivery and email us all the information right away, then we will follow up with the courier for the damage package.

If you are not satisfied with the products, please contact us by email within 3 days after you receive your order from the courier. For your convenience, we accept returns by mail for orders that were shipped directly to you. Please email us and request for a Return Merchandise Authorization (RMA) number. It will take approximately 3 business days before an RMA number is issued to you. All package returned without a RMA number will be refused by us. Please Click Here if you need more information about our return policy.

Shipping and Handling (S&H) charges are non-refundable; customers have to pay all the shipping charges for returning the order. However, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. We do have all the rights to give you a refund or exchange the products with no other extra cost to you.

All our products have tested and checked by MFG and also are tested and checked by us before we packaged and shipped. Please contact us if you want special type packaging or shipping service, extra shipping charge may apply.

We are not responsible for any delivery time delay by the courier or by custom.